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Safe Hands

Should your Global Cloud Xchange Co-location service be too far away from your operations for you to reach, should you not have the skills and capabilities in-house, or if you simply need a helping hand every now and then, our Safe Hands optional service can act as an extension of your team to carry out a variety of tasks under your instruction.

Available on a 24×7 basis with a target response time of 2 hours during local business hours, and 4 hours during non-business hours, Safe Hands can perform tasks from power cycling and soft booting equipment to cabling changes, media replacement or rotation, software restarts.

The service is offered in blocks of pre-purchased time per month. Additional support beyond standard pre-purchased monthly blocks is also available.