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Privacy Policy

Privacy Policy

At Global Cloud Xchange we take your privacy and our responsibility to protect it very seriously. We have created this statement in order to demonstrate our firm commitment to making sure your personal information is safe and secure with us.

We respect your right to privacy and will only process your personal data in accordance with applicable data protection and other applicable privacy laws. The data controller who carries responsibility for complying with applicable data privacy laws is FLAG Telecom Asia Limited, Suite 3901-02, 39/F, Lippo Centre, Tower, Two, 89 Queensway, Hongkong.

This Privacy Policy explains which personal data we collect and how and for which purposes we process and use such personal data when you use the Global Cloud Xchange website (www.globalcloudxchange.com – hereinafter referred to as “Our Website”). As used in this Privacy Policy “personal data” means any information (either alone or in combination with other information which we can access) that relates to you as an identified or identifiable individual. It is our promise to you that, unless you tell us otherwise, any personal data you provide to us via Our Website will be processed solely in accordance with applicable laws and this Privacy Policy.

We will post any modifications or changes to the Privacy Policy on Our Website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it from time to time.


Information Collection

We collect information every time a visitor comes to Our Website. This information is used for specific purposes, which we list together with the respective information below. The specific types of personal data we collect depend upon your activities on Our Website and may include your full name, title, department, email address, phone and fax number, industry, your country and any questions you decide to input. This information is only collected if you choose to provide this information in an enquiry form or in a newsletter subscription form or the dedicated customer portal. When you use Our Website we may also collect certain further information automatically as described in the sections below for the purposes described below, e.g. providing Our Website and our services, managing the services, improvement of our products and software services, troubleshooting bugs, and improving overall performance of Our Website and our services. Such information may include demographics (language, country, city), audience information (age, gender, affinity, in market segments), system information (browser, operating system, service provider), mobile information (operating system, service provider, screen resolution), user behaviour (engagement and users flow).


Use of Information

Use of IP address

We use your IP address to let you use Our Website, to help diagnose problems with our server and administer Our Website. Again, you can feel secure that Global Cloud Xchange will not release your personal data.

In North America only we use IP address tracking technology to identify businesses visiting our site and the pages that are being used. This helps us analyse data about web page traffic in order to develop and improve our website for business visitors.


Use of Cookies

Global Cloud Xchange uses cookies, a standard Internet technology that allows us to improve our information and services and save information and preferences so you do not have to re-set each time you visit Our Website.

“Cookies” are small text files that are stored by your web browser on your computer’s hard drive. They allow websites to store such things as user preferences. Our Website generally uses both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you manually delete them.

Cookies are useful because they help make your website experience more personal and more enjoyable. They allow us to recognise your device (e.g. your laptop or mobile device) so that your experience of Our Website can be tailored to your device. Cookies do not typically identify you as an individual, just the device you are using.

The first time you visit Our Website you will see an overlay which explains that by clicking “Accept” you are deemed to consent to the use of cookies as described in our cookie policy. You can also refrain from clicking “Accept”. If you do so, you may find that certain parts of Our Website do not work at all, or do not work correctly. Alternatively, most Internet browsers allow you to block cookies from your browser. Please note, however, that if you choose not to accept cookies, you may encounter difficulties using certain parts of Our Website.

Our Website uses the following types of Cookies:

Functional cookies

We use cookies to save information and preferences so you do not have to re-set it each time you visit Our Website, and to deliver content tailored to your needs. These cookies are there to make Our Website function on its best.

You can opt out of providing us with this information if you wish. Please note, however, that if you choose not to accept these cookies, you may encounter difficulties using certain parts of Our Website.

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Analytics cookies

We use Google Analytics, which also places a cookie on your machine, to help us analyse how Our Website is used.  See below under the heading “Google Analytics” for further information.

Anonymous data about your visit is collected and amalgamated with that of other visitors so we can better understand how visitors use Our Website.

You can opt out of providing us with this information if you wish, with no impact on your experience of Our Website.

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Use of Registration Information

In order to access certain areas of Our Website reserved for customers and their employees, users are asked to register and provide us with certain information. Our registration program requests users to give us contact information (e.g. name, title, department, company, industry, phone and fax number and email address), and demographic information. We use this contact information to process your enquiry or orders and to send out updates about Global Cloud Xchange, if you agreed to receive such communication or as lawful without consent as well as to contact you for other purposes if allowed by applicable laws. Users may choose to opt out of receiving mailings at any time (see the choice/opt-out section below).


Customer Platform/Portal

The users are required to log into our Customer Web Portal in order to access certain services that GCX provides online. We will only process the users’ personal data if and to the extent this is necessary for the provision of our services and accounting purposes, how exactly we process the data of the users inside the portal depends on the individual service which the user accesses.


Third Party Website Links and Features

Our Website may contain links to other sites that provide products and services to enrich your experience at Global Cloud Xchange. We assume no responsibility for such linked third party content. Please rest assured that we will remove any inappropriate links if this comes to our attention. Please feel free to notify us any time (see under Contact).

Our Website contains plugins of the social platforms Facebook, Twitter, LinkedIN and Google+. Please note that these plugins (the “buttons”) transfer certain information to the provider of the respective service. However, the respective provider remains responsible for the data processing, which occurs on the platform and is caused by the buttons and controls this processing entirely. Therefore, please consult the information provided by the provider in question for detailed information about the data processing, which is caused by these buttons. We have only explained the basic functionalities of the buttons below.

Our Website contains so-called „Share Buttons”. These buttons are plugins from the provider of the respective social platform.

If you click a Share Button, the respective content provided on Our Website is shared with the people connected to you in the respective social network. Furthermore, certain information is transferred to the respective social network. We are not responsible for such data and can in no way control how such data will be processed. Please see the privacy policy of the respective service for more information. You need to be logged into the respective social network before you are able to share the content. You will also be provided with a confirmation page before you share the content.


Newsletters and Product Information

Our Website allows you to subscribe to our newsletter and other product information. In such case, we will use the data you enter (e.g. title, first and last name, company, industry, country, email address) to send you the respective mailing.

In this respect you may have given us one of the following consents:

“I agree that Global Cloud Exchange uses the data provided above to send me via email the quarterly Newsletter.”

You may opt out of these mailings any time, e.g. by sending an email to  unsubscribe@globalcloudxchange.com.


Google Analytics

Our Website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”. The information generated by the cookie regarding your use of Our Website is normally transferred to a Google server in the USA, and is stored there. As the IP anonymize function is activated on Our Website, your IP address will, within Member States of the European Union or other contracting states of the Agreement on the European Economic Area, first be shortened by Google. Only in exceptional cases will Google transfer the full IP address to a Google server in the USA, and will shorten it there.

On behalf of the operator of Our Website, Google will use this information in order to analyse your usage of Our Website, to compile reports on website activities, and to provide further services to the website provider relating to the usage of Our Website and the internet. The IP address transferred by your browser within the framework of Google Analytics will not be combined by Google with other data. In case you prevent the storage of cookies by setting your browser software accordingly, you may possibly not be able to fully use all features on Our Website. Furthermore, you can prevent collection by Google of the data generated by the cookie and relating to your use of Our Website (including your IP address), as well as processing of these data by Google, by downloading and installing the browser plug-in provided under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within Our Website in the future (the opt-out applies only for the browser in which you set it and within this domain): https://support.google.com/analytics/answer/181881?hl=en. Opt-out cookie will be stored on your device, which means that you’ll have to click this link again if you delete your cookies.


Public Forums

Our Website may provide chat rooms, forums, message boards, and/or news groups to you in the future. Please remember that any information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.



Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control.



Our Website provides users the opportunity to opt out of receiving communications. Just send us an email at unsubscribe@globalcloudxchange.com  if you would no longer like to receive communications from us. Communication by email will also inform you about this possibility and contain a link which allows you to opt out. In this respect you may have given us the following consent: “I agree that Global Cloud Xchange uses the data provided above to send me via email an answer to my submitted questions or comments.”


Contact Form

We provide a contact form on Our Website which you can use to contact us, e.g., in order to ask questions about our products. We will use the data you enter (e.g. title, first and last name, company, industry, country, email address, phone number) in order to process your request and respond to it. Your data may be forwarded from FLAG Telecom Asia Limited to the relevant the data controller in your region who carries responsibility for complying with applicable data privacy laws.



You are entitled to request information about the personal data we store about you at any time. If you would like to receive such information or have further questions regarding your data privacy you can contact us at  enquiry@globalcloudxchange.com

If you would like to correct or update information at any time, please email us at enquiry@globalcloudxchange.com.


Transfer of Personal Data

Information which we collect in connection with your use of Our Website might be transferred to other entities belonging to our group if and insofar as this is necessary for the purposes of the respective data processing which are stated in this policy.


Location of Data Processing

Please note that we are a company which operates globally. Therefore, even if you are a resident of a country, in which the EU Data Protection Directive 95/46/EC applies, your personal data might be processed outside of the European Economic Area. However, insofar as the EU Data Protection Directive applies, we will take appropriate safeguards to ensure an adequate level of data protection when processing your personal data outside of the EEA.


Legal Process

Disclosure. If GCX is legally required to permit any relevant authority to inspect User content or traffic, GCX can do so; provided however that, where possible without breaching any legal or regulatory requirement, we give reasonable prior notice of such requirement.

GCX may, without notice, report to the appropriate authorities any conduct that GCX reasonably believes to violate applicable law, and – to the extent allowed by applicable laws – provide any information GCX has about the User or the User’s traffic and cooperate in response to a formal request from a law enforcement or regulatory agency investigating any such activity, or in response to a formal request in a civil action that on its face meets the requirements for such a request.


Contacting us

If you have any questions about this privacy statement, the practices of Our Website, or your dealings with Global Cloud Xchange, you can contact us at enquiry@globalcloudxchange.com



Last modified on 19 May 2016