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Revenue Assurance

LOCATION: DAKC – NAVI MUMBAI – INDIA
DEPARTMENT: GLOBAL WHOLESALE BUSINESS
SUB FUNCTION: BILLING & COLLECTION
POSTED:   20 APRIL 2015

 

Job Summary 

He / She will be responsible for Billing and Collection of Global Wholesale Business and the role requires close co-ordination with Cross Functional Teams which includes Sales, Sales Support, Provisioning, IT, Accounts and most importantly with customers across the globe.

The duties required to be performed include:

  • Correct, Complete and Timely Billing of various services provided

  • Confirmation from customer for acceptance of invoices and resolution of disputes, if any

  • Proper maintenance of documents like SOF, Handover Letter, Agreements, etc.

  • Co-ordination with Sales, Sales Support and Customer for timely receipt of outstanding amounts

  • Preparation of various MIS reports required by Management for review of Billing / Debtors Position

  • Work closely with Sales, Provisioning & IT teams to assist in the ongoing development of Billing Systems & Processes to improve efficiency & accuracy of billing & the availability of revenue related analysis

  • Correct, Complete and Timely Receipt of all Contracts from Sales / Sales Support from across the Globe

  • Tracking of Sales in Pipeline to provide the expected Sales Figures in near future

  • Proper maintenance of documents like Service Order Forms(SOFs), Handover Letter, Agreements, etc.

  • Co-ordination with Sales, Sales Support for timely resolution of disputes

  • Preparation of various MISes to check controls of Receipt of Order Forms vis-à-vis actual handover of circuits

  • Co-ordination with Auditors / Accounts Team for resolution of Audit queries relating to Contract Management

  • Work closely IT teams to assist in the ongoing development / automation of various Reports as per requirement of RA Team relating to TCV / FCV Figures and MRR

  • Co-ordination with Auditors / Accounts Team for resolution of Audit queries

 

Duties & Responsibilities

  • Listing out all the Handed over circuits and co-ordination with Contract Team for receipt of SOF, IT for billing and generation of invoices, etc.
  • Reconciliation of Billed circuits and active circuits
  • Pre and post bill checks to ensure correct / complete billing
  • Preparation of Statement of Accounts for customers and follow-up for payment / invoice allocations in coordination with Sales
  • Correct and complete receipt accounting for inward remittance from customer in co-ordination with Treasury Team
  • Co-ordination with Sales, Provisioning & IT teams to assist in the ongoing development of Billing Systems & Processes to improve efficiency & accuracy of billing & the availability of revenue related analysis
  • Listing out all the Handed over circuits and co-ordination with Sales / Sales Support for receipt of SOF
  • Reconciliation of Activated Circuits Vs SOFs received Vs Billing
  • Timely Handover of SOFs and HO Letters to Billing team
  • Maintenance of Proper documentation of Original SOFs
  • Co-ordination with Auditors / Accounts Team for timely resolution of Audit queries
  • Co-ordination with IT Team for development of various reports

 

Skills and Experience

  • Number of problem record closed within the targeted specific time frame
  • Reduction of time to implement fixes to known Errors
  • Avoiding Repeat Incidents
  • Reduction of time of undiagnosed problem
  • Process improvements and alignment of process to global processes
  • Proven ability to communicate with all levels of personnel, both verbally and in writing
  • Excellent Microsoft Office and PC skills
  • Strong communication and presentation skills
  • Good understanding of statistical and analytical principles and processes
  • Good coordination and administrative skills
  • Ability to carry out root cause and trend analyses
  • Willingness to suggest actions for improvement
  • Negotiating and facilitation skills
  • Able to work unsupervised and to meet deadlines
  • Able to work to tight deadlines and produce solid work that is both correct and to a high standard
  • Ability to communicate at all levels within the organization
  • Customer service oriented
  • Ensure Correct, Complete and Timely Billing including timely dispatch of invoices (hard/soft copy) to customer
  • Ensure timely resolution of Billing / AR related disputes
  • Ensure timely dispatch of SOAs to customer
  • Ensure timely delivery of various reports required by Management for review of Billing / Debtors
  • Ensure proper maintenance of SOFs and timely handover of same to Billing team

 

Education

  • CA/ICWAI/MBA

 

Desirable

  • Excellent communication skills, written and verbal
  • English speaking . Other language(s) would be beneficial
  • Previous experience using databases and reporting packages like Excel, Power point, Word
  • Experience working with internal and external customers/sales team
  • Experienced in using databases and reporting packages like Excel, Power point and word
  • Experienced in using SAP
  • Good organization skills and the ability to prioritize daily business pressures against long team Strategic projects
  • Result oriented
  • Customer service oriented
  • Process oriented
  • Problem solving & decision making skills
  • Communications skills

 

Contact: careers@globalcloudxchange.com

Job Type: Full-time

Employment Type: Permanent