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Order Coordinator

LOCATION: DAKC – NAVI MUMBAI – INDIA
DEPARTMENT: GLOBAL SERVICE ASSURANCE
SUB FUNCTION: DELIVERY
POSTED:   20 APRIL 2015

 

Job Summary 

To support the set-up of the GCX Provisioning team and Ordering and managing the provisioning of Carrier circuits and CPE kit, to deliver great customer services.

 

Duties & Responsibilities

  • Ordering carrier circuits within defined SLA,
  • Manage carrier delivery ensuring all milestones are met.
  • Add clear, unambiguous and time bound comments on to the corporate system, when tasks or circuit delivery is in jeopardy or delay. Escalate significant delays to the line manager.
  • Order CPE via Oracle PO system to ensure kit arrives in time for circuit completion/ configuration
  • Processes are followed and completed to a high quality
  • Management of mail boxes.
  • Ensure process updates and understood and adhered to.
  • Raise Query/concern with orders if they are not progressing as per standard timeline and process.

 

Skills and experience 

  • Delivers to targets and is performance focused
  • Has a general product knowledge and some technical understanding of services delivered by Telco carriers.
  • Workload management – ability to work to multiple deadlines & co-ordinate multiple priorities/ tasks simultaneously
  • Good communication skills
  • Ability to maintain good relationships with Customers, Suppliers and other’s within the group
  • Good written & spoken English
  • Good Microsoft office suite skills

 

Education (“E” denotes Essential and “D” denotes Desirable)

  • E = Any Graduation
  • D = B.E/B.Tech/MBA/MCA

 

Contact: careers@globalcloudxchange.com

Job Type: Full-time

Employment Type: Permanent