Team Member– Business IT Operations

Team Member– Business IT Operations

POSTED: 12.10.2017

Job Summary

This role is primarily responsible for managing the existing IT operations & systems of dot net portals to support GCX Business and to develop new portals whenever required.

Interactions with various business functional/operational teams like Product Management, Service Delivery, Service Assurance, Revenue Assurance (Billing & Collection), Sales, Commercial

Duties & Responsibilities

  • Ensuring smooth functioning of dot net portals
  • Operational planning, Error analysis and resolution
  • Monitor performance SLA to ensure compliance with process
  • Analyze business requirements and provide technical inputs
  • Work with the technical and development team on (BR/CRs)
  • Act as administrative and technical escalation point between business & operation teams
  • Coordinate & Work with all the functions between operation & business to ensure no SLA slippage
  • Actively participate in business UAT
  • Actively participant in development
  • Providing guidance for post-implementation application support
  • Plan and conduct application license audits periodically
  • MIS management & Data reconciliation
  • Train & retrain the operational users

Key Performance Indicators

  • Maintain Operational SLAs
  • Strong Organizing and Planning skills
  • Customer focused in a customer facing environment
  • Excellent communication and Interpersonal skills
  • Structured approach to problem solving
  • Numerate
  • Strong attention to detail
  • Time management and prioritization ability
  • Competent  MS Word, Excel, Project and Visio skills to provide reporting
  • Ability to build and sustain effective internal and external customer relationships

Skills and Experience (“E” denotes Essential and “D” denotes Desirable)

  • E = Experience in sql server or oracle database operations
  • E = Development experience in 2.0 and c#2.0
  • E = Dot portal support and deployment experience
  • D = Experience of telecom operations

Additional Requirements (“E” denotes Essential and “D” denotes Desirable)

  • E = Ability to work as a team and individually
  • E = Attention to detail
  • E = Ability to influence others and challenge the status quo
  • E = Ownership
  • D = Highly driven and proactive
  • D = Excellent organizational skills
  • D = Approachable manner and good interpersonal skills
  • D = Technical and Commercial awareness

Technical/Functional Skills (“E” denotes Essential and “D” denotes Desirable)

  • E = 4
  • E = C#
  • E = Visual studio 2015
  • E =
  • E = html
  • D = java script
  • D = J query
  • D = Css
  • E = Cross browser compability (CBC) design in using html, css and java script .
  • E = Sql server
  • E = oracle pl/sql


BE / BTech / MCA

Job Type: Full-time

Employment Type: Permanent