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Sales Support Team Member

Sales Support Team Member

LOCATION: DAKC – NAVI MUMBAI – INDIA
DEPARTMENT:  OPERATIONS
SUB FUNCTION: SALES SUPPORT
POSTED: 20 APRIL 2015

 

Job Summary 

Required to Support Business As Usual (BAU) change request for Pricing, Billing & Invoicing.

Working in close coordination with Global Account Directors for managing Customer escalations and query resolution on Pricing, Billing & Invoicing.

 

Duties & Responsibilities

  • CR Quoting in REMEDY with in defined SLA
  • Ensures draft invoice and final releases are completed on time
  • Owns the billing processes
  • Ensuring Forex & RPI is invoiced
  • Monitoring minimum contract floors
  • Setting MAC pricing Tables
  • Checking Draft Invoices before sending to Clients
  • Releasing final invoicing
  • Responding to invoice queries from Clients
  • Checking PEP report for each account monthly
  • Managing minor commercial issues with Client
  • Checking Client internal approval status of invoice approval
  • Changing invoice line item descriptions
  • Liaising with PM’s on invoicing for roll out’s

 

Skills and Experience (“E” denotes Essential and “D” denotes Desirable)

  • E = Exposure to Sales / Billing & Invoice / Customer Query and Escalations
  • E = Well versed with Microsoft Office Applications
  • E = Excellent communication skills both written and oral
  • D = Good technical expertise Telecom Services & Products
  • D = Interpersonal skills
  • Experience in Commercial Transactions / Pricing and Customer Handling

Education

B.E/B.Tech/MBA/MCA

Additional Requirements (“E” denotes Essential and “D” denotes Desirable)

  • E – Self-starter and the ability to pro-actively work across cross functional departments
  • E – Confidence to communicate effectively at all levels (from engineers to senior management)
  • D – Desire to learn new skills and the ability to adapt to new opportunities as the company develops
  • D – Cultural sensitivity
  • D – Open to work in Global Working Hours as per requirement

Contact: careers@globalcloudxchange.com

Job Type: Full-time

Employment Type: Permanent